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Agentic AI in Practice: Design, Build and Deploy Enterprise-Ready Agents
Turn AI experiments into enterprise-ready agents.
Level of course:
Beginner
Delivery:
In-Person Learning
Duration:
/ 2 days
Upcoming Course Schedule:
25-26 Nov 2026
Course Overview
Learn to deploy Agentic AI in your business — no coding required. Build responsible, enterprise-ready AI solutions that deliver clear, measurable business value.
This beginner-level course equips professionals, managers, and executives to practically deploy Agentic AI without a software development background. The curriculum trains participants to transform businesses through innovation and embrace changes to drive improvements by introducing autonomous digital agents into enterprise operations. Learners will acquire hands-on skills to apply digitalisation to enhance efficiency and effectiveness of operational workflows, processes and practices using contemporary tools from Microsoft, Anthropic, and Google.
Crucially, the program balances operational efficiency with robust compliance, empowering organizations to establish and drive Artificial Intelligence Ethics and Governance frameworks to ensure compliance, manage risks and commercial benefits in product design. By the end of this course, participants will be equipped to design, build, and scale responsible, enterprise-ready AI solutions that deliver clear, measurable business value.
By the end of this course, you will be able to:
Who is this course for?
This programme is intended for leaders, managers, and professionals responsible for business improvement, innovation, transformation, process redesign, workforce capability, and AI adoption.
Key Takeaways
Course Pre-requisites :
This course is particularly relevant for individuals seeking to identify opportunities for Agentic AI, design effective human-agent workflows, and govern AI-enabled operations.
No technical or programming experience is required.
Topics
Here's what you get to
learn in this course
Topic 1
Participants are introduced to AI assistants, automation, agents, and multi-agent systems, then classify real-world use cases. Participants analyse a business process and prioritise opportunities using a structured assessment framework.
Topic 2
Learn how to design workflows where people and AI agents work together effectively. This session covers three operating models — human-in-the-loop, human-on-the-loop, and fully autonomous — along with common agent design patterns, so you know when to use each.
Participants will walk through a live example of an agent-enabled workflow in action. Then, working in groups, redesign a real business process — deciding who does what (human or agent), where decisions get made, how handoffs happen, and when issues should be escalated to a person.
Topic 3
This session introduces the building blocks that shape how well an AI agent performs: instructions, knowledge, memory, data, and tools. Through lecture and live demonstration, participant see how these elements work together — and what happens when they don't.
Participants examine real examples of context failures to understand common pitfalls, then apply what they've learned by designing the context requirements for their own agentic AI use case.
Topic 4
This hands-on session begins with an instructor demonstration, followed by a guided lab where learners build their own AI agent from the ground up. Participants configure a single agent with clear objectives and instructions, connect it to relevant knowledge sources and tools/actions, then test its performance — identifying problems and refining the solution through iteration.
Topic 1
This session introduces how multiple AI agents can work together as a coordinated team. Through lecture and demonstration, learners explore specialist, supervisor and orchestration agents, along with common coordination patterns used to manage them.
Participants then design and configure their own multi-agent solution — defining agent roles, interactions, responsibilities, handoffs and escalation paths. The session closes with an evaluation of how agent collaboration can improve process performance and drive better business outcomes.
Topic 2
This session introduces the key concepts of agent risk, accountability, oversight and controls. Participants analyse simulated scenarios to identify potential risks and failure modes, then determine where human oversight and decision authority should sit.
Participants apply this by drafting governance policies and controls appropriate to real-world agentic AI deployments.
Topic 3
This session combines a lecture and worked example with a hands-on roadmap workshop. Learners work through the key factors involved in enterprise-wide Agentic AI adoption — organisational readiness, operating model, stakeholder adoption, governance, implementation, and value measurement.
Participants then apply these factors to develop and present their own enterprise Agentic AI adoption roadmap.
Instructor
Know your course instructor
Sam Cammiss
Sam is an experienced trainer who specialises in the areas of Digital Technology, Data Science, and Design Thinking. His experience delivering professional training and executive education spans over ten years, with long-term roles at Singapore Management University’s Academy, National University of Singapore, and the School of X at DesignSingapore. Beyond the world of training, Sam has held roles in digital innovation and transformation, including time as Director of the innovation portfolio, enabling teams, and specialist consulting practice at Deloitte in Southeast Asia.
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Fundings & Subsidy
* Participant need to meet the attendance and assessment requirements to be eligible for the funding.
| For Singapore Citizens & PR (below 40yrs old) |
For Singapore Citizens (40yrs old and above) |
|
|---|---|---|
| Course Fees | 1000 | 1000 |
| Funding Support | 500 | 700 |
| Total Fee payable | 500 | 300 |
Assessments
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course.
Participants are required to attain a minimum of 75% attendance and pass the assessment to receive a digital Certificate of Completion issued by Impress Training along with a WSQ Statement of Attainment.
SkillsFuture Credit
Eligible Singapore Citizens may use their SkillsFuture Credit balance to offset respective course fees. This is only applicable to Self-sponsored Individuals.
The Course is very useful. Trainer was engaging and I learned a lot.
Lee Ser Hiang
Senior Manager, CPF Board
The course was very interesting and Trainer was engaging and helpful.
Cheryl Foo
Manager, Supreme Court
Very engaging Trainer and knowledgeable in this field, Training was well-structured and many useful tips shared.
Abigail Lee
Marketing Executive, ST Telemedia Global Data Centres Pte Ltd
Well designed course and had great takeaways and backed by research.
Nigel Goh
Manager, Sembcorp Industries
Mind-blowing professional training course that helped my team with techniques to structure/plan a good presentations before diving into it.
Valerie Lee
Head, Corporate Development, Sembcorp Industries Ltd
I never knew PowerPoint has so much to offer. Thank you for alerting me to its possibilities.
Seah Boon Kiat
Deputy Manager, Temasek Polytechnic
Amazing instructor that never fails to wow and amuse me with his powerpoint creations. I enjoyed the course a lot. Keep it up!
Miko Chong
Product Innovator, NCS Pte Ltd
One of the most useful courses I've attended. Many hands-on practices. Great!
Samantha Wu
Manager, Civil Aviation Authority of Singapore
Great content delivered with great energy. Lots of learnings and insights.
Rakesh Patni
Research Director, IDC Asia Pacific
This course is a MUST for any professionals who does presentations, whatever the frequency maybe. Overall lots of knowledge gained & this would be very relevant and beneficial to my career.
Rubegan Soundarajan
Plant Manager, ST Engineering Innosparks Pte Ltd
The Trainer has done an impressive job in delivery a concept and impactful course on producing and presenting business presentations. He is entertaining and delivered the course very effectively.
Roderick Leong
Manager, Nxera SG Pte Ltd
Interesting Course - Animation are more effective than we thought. Passionate Trainer!
Ong Lay Khoon
Vice President, Sembcorp Energy Markets Pte Ltd
The course is amazing. Trainer is great, has lots of knowledge and very engaging.
Alberto Resco Perez
Senior Director, Software Engineering, Singtel
Trainer is very engaging and approachable, along with excellent delivery of course content.
Cedric Ang
Associates - Investments, Fraser Hospitality
Every Minute well-spent! On a more important note, definitely seeing myself applying the learning into my daily work.
Megan Niu
Lead, Sembcorp Industries Ltd
Fun learning session, a lot of insights sharing during the training.
Song Peilin
Senior Finance Manager, Mapletree Investments
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