This module delves into the essential skills of conflict resolution and negotiation, crucial for any first-time manager. Participants will learn to recognize the early signs of conflict and understand its underlying causes. The module will cover various conflict resolution styles, including collaborative, competitive, and compromise strategies, and guide managers on how to select the most appropriate approach depending on the situation.

Learn how to:

• Master effective communication techniques: explore methods to de-escalate tensions where disagreement begins to occur.
• Explore different conflict styles: learn strategies for facilitating constructive dialogue between conflicting parties.
• Principles and strategies of effective negotiation: including preparation, opening offers, and concessions.

This module focuses on enhancing the decision-making and problem-solving capabilities of new managers. It begins with an overview of the decision-making process, emphasizing the importance of critical thinking and data-driven analysis.

Participants will learn various decision-making models, such as the Rational Decision-Making Model and the Vroom-Yetton Decision Model, plus understand when and how to apply them in different scenarios.

Learn how to:

• Apply problem-solving techniques: including root cause analysis, brainstorming, and the use of frameworks like SWOT and PESTLE.
• Develop options: identify and evaluate options and their potential consequences.
• Gain confidence: to make timely and sound decisions under pressure through assessing real-life examples.
• Use data to inform decision-making: enhance critical thinking skills to analyze information effectively before making a call.

This module focuses on developing a personal leadership style and navigating upwards communication with senior management. Participants will explore different leadership styles, identify their strengths, and learn how to project a confident and professional image as a manager.

This module focuses on developing a personal leadership style and navigating upwards communication with senior management. Participants will explore different leadership styles, identify their strengths, and learn how to project a confident and professional image as a manager.

Learn how to:

• Develop executive presence: cultivate a confident and professional demeanour that commands respect and attention from senior leaders, projecting self-assurance, and demonstrating a strategic mindset.
• Cultivate: build a reputation for reliability, integrity, and effectiveness to inspire trust and respect from team members, peers, and senior leaders.
• Clearly and concisely communicate effectively with senior management: know what the recipient(s) care about, which may not be the same as what you want to tell them.
• Present ideas persuasively: advocating for their team's accomplishments by presenting data effectively, highlighting team successes, and advocating for resources.
• Navigate the dynamics of organizational politics: valuable insights into the often-unwritten rules and power structures within organizations, where understanding the drivers and priorities of senior personnel is an effective mechanism to building strong relationships upwards.