Home / Business / First-time Manager
First-time Manager
From Individual to Leader: Empower Yourself, Empower Your Team.
Level of course:
Beginner
Delivery:
In-Person Learning
Duration:
/ 1 day
Upcoming Course Schedule:
10 June 2025
2 July 2025
14 Oct 2025
Course Overview
This isn't a guessing game. Effective
management requires practical tools
and techniques. In this high-impact course, we'll equip you with
the skills to thrive as a new manager.
Congratulations on your promotion!
Or maybe you’re gearing up for one? Now, you're facing an exciting challenge: leading a team. Suddenly, responsibilities shift. You're not just accountable for yourself, but for others' performance and wellbeing. This can be confusing. Should you be the friendly team player they walk all over, or the distant authority figure they fear?
Learn from experts and experienced peers:
Stop worrying about what kind of manager to be - become the confident, effective leader your team needs.
Who is this course for?
Newly appointed supervisors and managers with less than 3 years of managerial experience.
Key Takeaways
Course Pre-requisites :
None
Topics
Here's what you get to
learn in this course
Topic 1
Learn to size up common errors and potential pitfalls of new Managers.
- Empower yourself by learning to recognize common communication, performance review, team building, and goal-setting pitfalls new managers face.
- Avoid communication blunders first-time managers make and master effective feedback techniques for performance reviews.
- Identify and rectify goal-setting mistakes and overcome common obstacles new managers encounter when fostering team cohesion.
- Sharpen your team-building skills often made by first-time managers, ensuring clear and achievable objectives.
Topic 2
One of the most challenging parts of management. Inspire and motivate others (and yourself) whilst mentoring to overcome work challenges and provide enrichment to their knowledge.
- Ignite engagement and motivation: Understand what drives your team, overcome demotivators, and identify skill gaps for targeted coaching.
- Empower through personalized coaching: Master effective coaching techniques to guide your team members towards success..
Topic 3
This module delves into the essential skills of conflict resolution and negotiation, crucial for any first-time manager. Participants will learn to recognize the early signs of conflict and understand its underlying causes. The module will cover various conflict resolution styles, including collaborative, competitive, and compromise strategies, and guide managers on how to select the most appropriate approach depending on the situation.
Learn how to:
- Master effective communication techniques: explore methods to de-escalate tensions where disagreement begins to occur.
- Explore different conflict styles: learn strategies for facilitating constructive dialogue between conflicting parties.
- Principles and strategies of effective negotiation: including preparation, opening offers, and concessions.
Topic 4
This module focuses on enhancing the decision-making and problem-solving capabilities of new managers. It begins with an overview of the decision-making process, emphasizing the importance of critical thinking and data-driven analysis.
Participants will learn various decision-making models, such as the Rational Decision-Making Model and the Vroom-Yetton Decision Model, plus understand when and how to apply them in different scenarios.
Learn how to:
- Apply problem-solving techniques: including root cause analysis, brainstorming, and the use of frameworks like SWOT and PESTLE.
- Develop options: identify and evaluate options and their potential consequences.
- Gain confidence: to make timely and sound decisions under pressure through assessing real-life examples.
- Use data to inform decision-making: enhance critical thinking skills to analyze information effectively before making a call.
Instructor
Know your course instructor
Neil Mann
Neil is a seasoned leadership, digital innovation, and technology transformation expert.For the last 20+ years he has held a variety of senior strategic leadership positions globally spanning multinationals to startups, including the last thirteen years across APAC. Regardless of the nature of the tech change, he knows that ultimately success is all about people.
Download Brochure
Fundings & Subsidy
* Participant need to meet the attendance and assessment requirements to be eligible for the funding.
| For Singapore Citizens & PR (below 40yrs old) |
For Singapore Citizens (40yrs old and above) |
|
|---|---|---|
| Course Fees | ||
| Funding Support | ||
| Total Fee payable |
Assessments
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course.
Participants are required to attain a minimum of 75% attendance and pass the assessment to receive a digital Certificate of Completion issued by Impress Training along with a WSQ Statement of Attainment.
SkillsFuture Credit
Eligible Singapore Citizens may use their SkillsFuture Credit balance to offset respective course fees. This is only applicable to Self-sponsored Individuals.
The Course is very useful. Trainer was engaging and I learned a lot.
Lee Ser Hiang
Senior Manager, CPF Board
The course was very interesting and Trainer was engaging and helpful.
Cheryl Foo
Manager, Supreme Court
Very engaging Trainer and knowledgeable in this field, Training was well-structured and many useful tips shared.
Abigail Lee
Marketing Executive, ST Telemedia Global Data Centres Pte Ltd
Well designed course and had great takeaways and backed by research.
Nigel Goh
Manager, Sembcorp Industries
Mind-blowing professional training course that helped my team with techniques to structure/plan a good presentations before diving into it.
Valerie Lee
Head, Corporate Development, Sembcorp Industries Ltd
I never knew PowerPoint has so much to offer. Thank you for alerting me to its possibilities.
Seah Boon Kiat
Deputy Manager, Temasek Polytechnic
Amazing instructor that never fails to wow and amuse me with his powerpoint creations. I enjoyed the course a lot. Keep it up!
Miko Chong
Product Innovator, NCS Pte Ltd
One of the most useful courses I've attended. Many hands-on practices. Great!
Samantha Wu
Manager, Civil Aviation Authority of Singapore
Great content delivered with great energy. Lots of learnings and insights.
Rakesh Patni
Research Director, IDC Asia Pacific
This course is a MUST for any professionals who does presentations, whatever the frequency maybe. Overall lots of knowledge gained & this would be very relevant and beneficial to my career.
Rubegan Soundarajan
Plant Manager, ST Engineering Innosparks Pte Ltd
The Trainer has done an impressive job in delivery a concept and impactful course on producing and presenting business presentations. He is entertaining and delivered the course very effectively.
Roderick Leong
Manager, Nxera SG Pte Ltd
Interesting Course - Animation are more effective than we thought. Passionate Trainer!
Ong Lay Khoon
Vice President, Sembcorp Energy Markets Pte Ltd
The course is amazing. Trainer is great, has lots of knowledge and very engaging.
Alberto Resco Perez
Senior Director, Software Engineering, Singtel
Trainer is very engaging and approachable, along with excellent delivery of course content.
Cedric Ang
Associates - Investments, Fraser Hospitality
Every Minute well-spent! On a more important note, definitely seeing myself applying the learning into my daily work.
Megan Niu
Lead, Sembcorp Industries Ltd
Fun learning session, a lot of insights sharing during the training.
Song Peilin
Senior Finance Manager, Mapletree Investments
Best Practices in Procurement & Purchasing
Topic Covered:
ChatGPT, GenAI, Productivity, Technology
$950
/ 2 days
Agile Problem Solving & Critical Thinking
Topic Covered:
ChatGPT, GenAI, Productivity, Technology
$750
/ 1 day