First-Time Manager

About the course

This course aims to equip first-time managers with practical tools and techniques in management. As a manager, you will find yourself not only accountable for yourself, but responsible for the management of others as well.  Should you come across as friendly and approachable, but risk your subordinates taking advantage of your good nature? Or should you keep your distance and let them know whose boss?

To be a competent manager, you have to be effective in various management functions. These include communication, planning, team building, handling conflict, decision making, managing performance and coaching others.  You also need to adopt a systematic approach towards managing people.

Through this course, you will have instant access to best practices and techniques of management.  In addition, by working with other new managers participating in this course, you will get a unique opportunity to sharpen your managerial skills, update your knowledge and gain valuable insights into everyday management challenges.

Furthermore, knowing how to effectively manage remote colleagues and stakeholders has become an essential management skill. During the course we will review options to manage remotely and also what tools can be used to optimize schedules in the new  ‘work from home’ area.

Who is this course for?

This course is specifically designed and catered to newly appointed supervisors and managers with less than 3 years of managerial experience.


Course content

AM Session


Communication and Goal Setting

Applying proper time management skills and empower your direct reports by having them draft their own goals.
– Use templates for working schedules and to delegate tasks to direct reports
– Be aware of the potential pitfalls of time management and learn how to overcome them
– Learn how to prioritize tasks while maximizing efficiency
– Practice how to delegate tasks effectively, so as to free up valuable time for strategic initiatives
– Have knowledge of how to delegate tasks to staff, even for those who are resistant to taking on additional responsibilities

New Managers Mistakes and Pitfalls

Learn to size up common errors and potential pitfalls of new Managers.
– Have knowledge of common first-time manager communication mistakes.
– Identify typical first-time manager mistakes when conducting performance reviews.
– Practice techniques on how to overcome first-time manager mistakes
when it comes to team building.
– Learn how to spot and overcome common mistakes in goal setting that are
often committed by first-time managers.

PM Session


Time Management and Empowerment

Applying proper time management skills and empower your direct reports by having them draft their own goals.
– Use templates for working schedules and to delegate tasks to direct reports
– Be aware of the potential pitfalls of time management and learn how to overcome them
– Learn how to prioritize tasks while maximizing efficiency
– Practice how to delegate tasks effectively, so as to free up valuable time for strategic initiatives
– Have knowledge of how to delegate tasks to staff, even for those who are resistant to taking on additional responsibilities

Motivation and Coaching

Inspire and motivate others whilst mentoring others and providing work challenges and enrichment.
– Find out what motivates your staff for better employee engagement.
– Identify root causes of demotivation and learn how to overcome them.
– Identify skill gaps so as to coach team members for success.
– Learn how to conduct an effective coaching session

Michael Nielsen

Michael Nielsen

Michael is an experienced manager having lived in various Asian countries including India, China and Singapore. He has worked with multiple Fortune 100 companies as well as set up his own companies in Hong Kong, Denmark and Singapore. During the last ten years, Michael has obtained significant insight to general management, having held senior positions in Logistics, Commercial and HR divisions. The diversity of his career has given him among others strong communication skills. He…

Testimonials
The course has been extremely useful in building my understanding for Power BI. Will be handy for my day-to-day work.
Tan Kok Joo, Director
Bank of Singapore
Mind-blowing professional training course that helped my team with techniques to structure/plan a good presentations before diving into it.
Valerie Lee, Head, Corporate Development
Sembcorp Industries Ltd
This training broaden my view on what value I can contribute to my company and the goals I need to set. Thank you.
Vony AgustianaKhristanti, Purchasing Officer
A great course that is well-structured and relevant to my work. Definitely opened my eyes to new and better ways of analysis data!
Crystal Lee, Marketing Manager
Relevant and insightful and know-how for engaging audience effectively. I like the pace of the course coupled with plenty of hands-on exercises
Daniel Ch’ng, Project Director
Great 2 days lesson to learn how to fully manipulate Powerpoint and see the application in a different light.
Melvin Kwong, Account Manager