Lean Thinking for Managers
  • S$750
  • 2days

About this course

Today’s world-class companies have been successful in enhancing customer value, empowering their workforce to highlight inefficiencies and streamlining work processes to cut costs, improve quality and become more responsive to customers. It is now more important than ever to increase organisational effectiveness through the engagement of people at all levels in elimination of waste, the implementation of strong management systems to highlight and solve problems, and the cultivation of innovative teams who are constantly striving to improve. These are all part of a management concept known as Lean Thinking.

The aim of this course is to go through the entire Lean Management System model by introducing and reinforcing critical concepts and implementation methods. By the end of the course, participants will have a solid base of knowledge of Lean Thinking and how to build the right processes and habits in their organisation to increase business performance.

Who is this course for?

This course is aimed at Supervisors, Managers, Transformation Leaders, HR Professionals and anyone else interested in nurturing organisational excellence through the engagement of employees in their organisations.

  • 16-17 Apr 2018
  • 26-27 Nov 2018
  • *SDF for all companies
Day 1

Participants will be provided a brief introduction of Lean:  the basic definition of Lean, the concept of Lean Thinking and the fascinating journey of Lean through multiple industries and applications. be introduced to the Lean Management System model, which consists of (5) essential components that are critical to the achievement of organisational excellence.

Deep Reflection as a personal habit

Participants will participate in a “Hansei” session as a practice of the Lean habit of Critical Reflection. You will deeply reflect on a particular topic important to your organisation and then share with the overall group for the enrichment and learning of all.

Start with the why

Participants will learn how to start with the ” Why”, and its critical importance to inspire action through establishing a strong sense of Purpose. We will also see a brief overview of Organisational Planning “the lean way” as well as the foundational concept of PDCA

Putting the Customer at the Core

Organisational success, Customer Delight and the healthy, low-stress well-being of our employees depends on the design and execution of Brilliant Processes. We will examine the key concept of Customer at the Core and introduce the key Lean Management concept of Value Streams.

Day 2
How to Design Brilliant Processes

We will examine all the key elements of Lean Process Design Principles so that you can apply them to your key work processes for improved Speed, Quality, Customer Experience and Employee Morale. Examples and Exercises will be used to reinforce the critical concepts of Lean Process Design.

Sustain your gains

A critical missing element in most organisations is the ability to sustain your planning, processes and people through robust and practical check and assessment systems. The solution is to implement a tight network of Lean-inspired Management Systems, designed to be people-focused and at the front line work itself rather than conference rooms.

Continuously Improve and Learn

What is needed for the organisation to continuously address problems and opportunities, avoiding complacency and a “good enough” attitude? We will teach you the legendary Lean techniques of relentless problem solving and Kaizen so that you can address issues quickly and constantly raise the performance bar.

It starts and ends with People

People are at the centre and heart of the Lean Management System. The basic concepts of how to develop and nurture Great People and Teams will be covered here. The purpose behind every Lean tool and technique is not only to improve but also to Engage and Develop People! We will end with a discussion on the critical Lean concept of “Respect for People”

About John Hamalian

John Hamalian has worked at Fortune 50 companies in the Automotive and IT industries (GM and Dell) for more than 25 years, with assignments based in the USA, China, Korea and Singapore, most recently as Asia Regional Lead of Business Excellence. Since working for a former Toyota manager in the 1990s, John has been leading Strategy and Business Improvement execution in (15) countries in total, mainly in Asia-Pacific. He is now the owner of Sustainable Organisational Excellence, providing consulting, facilitation and training to help clients across Asia improve their performance.

John endeavors to be a responsible global citizen. Having visited a total of (45) countries - including the entire Far East of Asia - John is a published writer in the areas of international travel, global commentary and Asian culture, and speaks conversational Mandarin Chinese. He is an active supporter of several non-profit organizations, including serving as Chairman of the Audit Committee.

John holds an MBA from Fordham University in New York and a Bachelor Degree in Engineering from Kettering University in Michigan. He is an active speaker at global Business Excellence & Transformation conferences, universities, government agencies, multinational corporations and professional institutions.


Lean training was a great experience. It has changed the way we do business and we have already seen great improvements in our work processes

Mr Bernard Tan, Managing Director

This course was very comprehensive. Very helpful!

Ms Cindy Goh, HR Manager

I was very impressed with how much information was presented in this course

Mr Patrick Tay, Manager

Unique to this Course

Using real life scenarios exercises and case studies

Customisable course contents for In-house training to suits your business need

Free Management tips and resources

After Course support