Participants will be provided with the basic definition of Lean, the concept of Lean Thinking and the fascinating journey of Lean through multiple industries and applications. We will introduced the Lean Management model, which consists of (5) essential components that are critical to the achievement of sustainable organisational excellence.
Start with the why
Participants will learn how to start with the ‘Why’, and its critical importance to inspire action through establishing a strong sense of Purpose. Lean Thinking always starts with asking the question “What Problem Are We Trying to Solve?” We will also introduce the foundational concept of PDCA to create a culture of continuous experimentation and rapid try-outs.
Putting the Customer at the Core
Organisational success, Customer Delight and the healthy, low-stress well-being of our employees depends on the design and execution of Brilliant Processes. We will examine the key concept of Customer at the Core and introduce the key Lean Thinking concept of Customer Value
Learning to Think End to End
Customers only care about the end-to-end delivery of what they value, not disjointed silo processes. Therefore we must have an End-to-End view of customer value. We will introduce the critical Lean technique of Value Stream Improvement, using a case study exercise, to understand customer value flow so that we can optimise and streamline our processes to delight customers.
How to Design Brilliant Processes
We will examine the key elements of Lean Process Design Principles so that you can apply them to your key work processes for improved Speed, Quality, Customer Experience and Employee Morale. Examples and Exercises will be used to reinforce the critical concepts of Lean Process Design
Building High-Performance Teams
It takes Brilliant Teams to execute Brilliant Processes. How to build a culture of Team Excellence that empowers workers and enables them to continuously solve problems and improve? We will examine Lean team design and the critical role of the Team Leader. Lean Thinking Teams address issues quickly and constantly raise the performance bar.
Sustain your Gains
A critical missing element in most organisations is the ability to sustain your planning, processes and people through robust and practical check and assessment systems. The solution is to implement a tight network of Lean Management Systems, designed to be people-focused and engage the front line work itself rather than conference rooms.
It starts and ends with People
People are at the centre and heart of the Lean Thinking. The basic concept of ‘Respect for People’ will be covered here. The purpose behind every Lean tool and technique is not only to improve but also to Engage and Develop People! We will end with an interactive de-brief on the entire course for sharing and reinforcement of the key concepts of Lean Management.