Participants will be provided a brief introduction of Lean:Â the basic definition of Lean, the concept of Lean Thinking and the fascinating journey of Lean through multiple industries and applications. be introduced to the Lean Management System model, which consists of (5) essential components that are critical to the achievement of organisational excellence.
Deep Reflection as a personal habit
Participants will participate in a “Hansei” session as a practice of the Lean habit of Critical Reflection. You will deeply reflect on a particular topic important to your organisation and then share with the overall group for the enrichment and learning of all.
Start with the why
Participants will learn how to start with the ” Why”, and its critical importance to inspire action through establishing a strong sense of Purpose. We will also see a brief overview of Organisational Planning “the lean way” as well as the foundational concept of PDCA
Putting the Customer at the Core
Organisational success, Customer Delight and the healthy, low-stress well-being of our employees depends on the design and execution of Brilliant Processes. We will examine the key concept of Customer at the Core and introduce the key Lean Management concept of Value Streams.
How to Design Brilliant Processes
We will examine all the key elements of Lean Process Design Principles so that you can apply them to your key work processes for improved Speed, Quality, Customer Experience and Employee Morale. Examples and Exercises will be used to reinforce the critical concepts of Lean Process Design.
Sustain your gains
A critical missing element in most organisations is the ability to sustain your planning, processes and people through robust and practical check and assessment systems. The solution is to implement a tight network of Lean-inspired Management Systems, designed to be people-focused and at the front line work itself rather than conference rooms.
Continuously Improve and Learn
What is needed for the organisation to continuously address problems and opportunities, avoiding complacency and a “good enough” attitude? We will teach you the legendary Lean techniques of relentless problem solving and Kaizen so that you can address issues quickly and constantly raise the performance bar.
It starts and ends with People
People are at the centre and heart of the Lean Management System. The basic concepts of how to develop and nurture Great People and Teams will be covered here. The purpose behind every Lean tool and technique is not only to improve but also to Engage and Develop People! We will end with a discussion on the critical Lean concept of “Respect for People”