Conflict Management
  • S$690
  • 1-day

About this course

Do you avoid conflict at all cost? Do you deny conflict and pretend it doesn’t exist in order to keep the peace, only to find you have unwittingly created even more conflict than you might have initially imagined? You can run, and you can hide, unfortunately, you can’t escape conflict!

Relationship conflict is a given. It is as much about circumstances as it is about people. Workplace conflicts are important because we spend a large portion of our life at work, plus we sometimes bring our workplace miseries home with us. Conflict makes people feel agitated and distressed, and it can take a major toll on one’s health.

In this highly interactive seminar, we will examine some effective ways to manage conflict, prevent conflicts from escalating and optimize your sense of well-being through self-regulation and constructive communication.

At the end of this interactive seminar, successful participants will:

  • Identify warning signs of workplace conflicts early
  • Analyze the root causes of conflict
  • Recognize the emotional and physical impact of unresolved conflicts
  • Learn the five conflict resolution management styles
  • Manage your emotional triggers
  • Master powerful words and phrases when managing conflicts
  • Be aware of the dos and don’ts of non-verbal body language in handling conflict.
  • Learn how to be an empathic listener
  • Gain confidence in managing conflicts constructively using social intelligence

 


Who is this course for?

This course is specifically designed for frontline staff, supervisors, managers and team leaders. Also anyone who want to develop their skills in resolving conflicts within all human interactions and relationships.


  • 21-21 Aug 2019
  • 27-27 Nov 2019
  • *SDF for all companies
AM Session
The Impact of Workplace Conflicts
  • Types of Workplace Conflicts
  • Warning Signs of Potential Conflicts
  • Consequences of Unresolved conflicts
  • Root Causes of Interpersonal Conflicts
Styles & Approaches to Managing Conflicts
  • The Five Conflict Resolution Styles
  • Selecting the Right Approach for Different Conflict Situations
  • Be aware of your Personal Emotional Triggers
  • Developing a Personal Anti-trigger Plan
PM Session
The Role of Assertiveness in Conflict Management
  • Practice Assertiveness in managing conflicts
  • Identify the Four Types of Communication Styles
  • Finding the Right Balance
  • Concrete Steps to Constructive Conflict Resolution
The Power of Empathy
  • Powerful Empathic Words and Phrases in Communication
  • Reflective Skills used in Empathic Listening
  • The Art of Paraphrasing your stakeholder’s message
  • Effective Verbal and Non-verbal Communication in Empathic Listening

About Betty Kan-Sekine

Betty Kan-Sekine graduated with honors from California State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA) and an Associate Lecturer with SIM Global Education. She is a ThinkBuzan Licensed Instructor and an iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono’s Six Thinking Hats® Method and Lateral Thinking™ Application. She had attained a full Advanced Certificate in Training & Assessment (ACTA) under the Singapore Workforce Skills Qualification framework.

Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared in multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times. Her corporate experiences span across major industries in the aviation, financial & legal sectors.

Some of Betty’s workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, to name a few. Betty also conducts public workshops in Singapore and Hong Kong.

Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.

 

Very Interactive course and the Trainer had a dynamic approach which kept the class going

Shirley Tay, Assistant Manager

The course covered our expectations. It was an eye opener

Mary Lim, Executive Assistant

Very engaging, informative and interesting

Albert Tan, Officer

Unique to this Course

Free Interpersonal communication ideas and tips

Customisable course contents for In-house training to suits your business needs

Interpersonal Communication Resources

After Course support