About this course
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators. Acquiring good communication skills will provide you with an opportunity to stand out from your competition in a globalized world.
The higher you rise in an organization, the less time you will spend using the technical skills of your profession and the more time you will spend communicating. Business people who can’t communicate well do not stand much chance of reaching the top. Companies that communicate well significantly outperform those that communicate poorly.
To make your communication efforts as effective as possible, avoid the common mistakes of providing vague impressions that are open to interpretation. This program hones your competency in interpersonal communication skills so as to foster good speaking and listening techniques for better workplace relationships. As relationship conflicts is almost a given, we will also examine some effective ways to manage conflict, prevent difficult situations from escalating and optimise your sense of well-being through self-regulation and constructive communication. You will acquire practical knowledge and skills to help you and others perform your tasks better and achieve your desired goals happier through effective interpersonal communication.
Throughout this course there will be a number of practical exercises carried out which will enable participants to put into practice much of the theory covered. This workshop will be conducted through the use of role plays, discussions, group activities, games and personal reflection.
Who is this course for?
This course is suitable for all levels of staff including but not limited to senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.