Effective Email Communication in the Digital Workplace
  • S$690
  • 2-days

About this course

In recent years, a variety of technologies such as social media and live-chat has inspired a new approach to business communication. Mobile communication, particularly text messaging has put pressure on traditional standards of grammar, punctuation and writing in general.

No matter what communication platform you choose to use, your ability to put ideas across professionally and effectively is an essential business skill for executives to advance in their career. Yet workers feel the need to choose between writing well and writing fast at work.

Sometimes the only exposure you may have to high-level stakeholders is through your writing. If your messages are professional and convincing, they convey an impression of you being a well-organized person who knows exactly what is needed and how to make things happen. Messages that are disorganized and poorly written can tarnish your professional reputation.

This practical workshop is designed to empower you to write professionally in email communication in the digital workplace to achieve conciseness and clarity through a simple and structured approach based on the fundamentals of professional business writing.

At the end of this highly-interactive workshop, successful participants will learn to:

  • Recognize and avoid common mistakes in business writing
  • Master the 5Cs of effective business writing
  • Adapt to the modern style of email writing in the digital world
  • Improve grammar and writing mechanics
  • Express ideas clearly and be easily understood the first time
  • Write concisely to get to the point
  • Use a positive tone in all your messages
  • Write courteously to show respect for your reader
  • Practise good email etiquette to improve professionalism in your writing
  • Adopt the 4-point plan writing format to create a logical flow
  • Motivate your audience to take action every time
  • Acquire the skill to write email effectively, professionally and confidently!

 


Who is this course for?

This course is suitable for all levels of staff from senior and mid-managers, supervisors, executives, frontline personnel to those who seek to improve their professional skills in email writing.


  • 22-22 Apr 2020
  • 29-29 Jul 2020
  • 30-30 Sep 2020
  • *For In-house Training only
AM Session
Understand the fundamentals of Professional Email Writing
  • Difference between oral and written communication in business.
  • The 5Cs of effective business messages.
  • Avoid common mistakes in business writing
Focus on Clarity and be easily understood
  • Choose concrete and familiar words.
  • Avoid obsolete and flowery language.
  • Use clear and effective grammar.
Write with Conciseness and get to the point clearly
  • Eliminate wordy expressions that are cumbersome to read.
  • Reduce word combination.
  • Avoid unnecessary repetition.
  •  

PM Session
Convey negative messages in a positive way
  • Using positive choice of words.
  • How to say ‘No’ without saying ‘No’
  • Inspire a positive tone in your message.
Foster goodwill through professional email etiquette
  • The Dos & Don’ts of professional email writing.
  • Be respectful, sincere and tactful.
  • Write with a positive tone
Choose the proper writing style and format
  • When to use the direct and indirect approach.
  • Master the 4-point plan process.
  • Reply to difficult messages
  •  

About Betty Kan-Sekine

Betty Kan-Sekine is a Certified Professional Trainer (IPMA, UK), a Certified NeuroLinguistic Programming Practitioner (NFNLP, USA) and an Associate Lecturer with SIM Global Education (recipient of the SIM 2015 Teaching Award). In 2009, Betty was certified by Nobel Prize nominee, Tony Buzan as a ThinkBuzan Licensed Instructor and an iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is recognized as an Adult Education Professional by SkillsFutureSG. She is also a core-team member of the Institute of Adult Learning, Adult Education Network, Special Interest Group of Facilitation. She graduated with honors from San Francisco State University.

Prior to her current role, Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the USA. She has appeared on multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times. Her corporate experiences span across major industries in the aviation, financial and legal sectors.

Some of her clients include Apple South Asia Pte Ltd, Astellas Pharma Singapore, MSD Korea Ltd, Bank of Singapore, Here Solutions APAC, Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, INSEAD SG Business School (Executive Coaching), Nanyang Technological University, Singapore University of Technology and Design, National Heritage Board, Housing and Development Board, Wildlife Reserve Singapore, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, among many others.

Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.

 

I am very happy to attend this course as it will greatly help me in my course of work. A good Trainer and very professional

Susanna Lau, Manager, IDC Asia Pacific

It's enriching and I have learnt how to write in many ways

Ivan Kumar, Assistant Manager, Singapore Cruise Centre Pte Ltd

Very well structural and up-to-date course

Vimal Sathiaseelan, Medical Affairs Manager, Astellas Pharma Singapore Pte Ltd

Unique to this Course

Free mind mapping tools to develop writing

Customisable course contents for In-house training to suits your business needs

Free writing resources and tips

After Course support