Agile Problem Solving and Critical Thinking (IN-CLASS)
  • S$690
  • 1day

Covid-19 (Temporary Notice)
As part of our social responsibility, we will be limiting all courses to a maximum of 12 people. Our placement will be 1 person per desk, seating arrangements that allow provision of sufficient distance from personal contact. Precautionary measures for COVID-19 will be in place.

About this course

Do you find the notion of ‘Problem Solving’ daunting?

Have you been to too many problem solving sessions that are overly rigorous, exhausting and unhelpful?

Now you can learn how to make Problem Solving practical, fun and fruitful.  Problem Solving and Critical Thinking are among the most essential skills of the Digital 21st Century.  They are key enablers to achieving Transformation, Innovation and Resilience.  Learn the agile way to solve problems quickly, by engaging the right people at the right time and in the right way.  Rapidly formed, cross-functional problem solving teams utilising Critical Thinking will work together expeditiously on crucial issues that are preventing them from doing their jobs efficiently and effectively for their organisation and its customers.

Embracing Agile Problem Solving will help your organisation achieve rapid, sustainable performance improvement in whatever you do.

Who is this course for?

This course is aimed broadly at staff and professionals who are proactive in nature and wish to be on the leading edge of their personal and organisational journeys towards Excellence in the Digital Age.  They will leave this course equipped and energised to bring positive, rapid change and improvement to any organisation, whether in the private sector or the public sector.

  • 01-01 Jun 2021
  • 03-03 Nov 2021
  • *SDF for all companies
AM session
2 Essential Skills to Develop: Practical Problem Solving and Critical Thinking

Learn about these 2 Core Competencies and discover why they are so essential to all of us in the new digital age.

  • Brief overview of Practical Problem Solving
  • Practicing Structured Routines to quickly learn, improve and grow
  • Overview of the ‘4 Types of Problem Solving’
  • Critical Thinking as a key enabler for better Decision Making
Introduction to the Agile Problem Solving Process

Discover how to use a simple, flexible, practical and collaborative framework to do great Problem Solving

  • Use a Brief overview of ‘Agile Thinking’ and ‘A3 Thinking’
  • Introduction to the Agile Problem Solving Canvas
  • The Divergence-Convergence method of analysis and ideation
  • Team Simulation Game to practice the Agile Problem Solving routine
  • The Art and Science of making a great Problem Statement
PM Session
The Power of Great Analysis

Great problem solving requires great analysis. Learn how to apply Critical Thinking to get to the crux of the issue at hand

  • How to performing a Current State Problem Analysis
  • The danger of Jumping to Conclusions (and how to avoid)
  • Making proper improvement targets
  • Finding the True Root Cause
Developing the Mindset and Practice of Experimentation

Be inspired to adopt the 2 secrets of all great thinkers: Ideation and Try-Out

  • Introduction to the Experimental Mindset
  • The dangers of Jumping to Solutions (and how to avoid)
  • Methods and Tools for Quick and Simple Try-Out of proposed solutions
  • Team Simulation Game part 2
  • Debrief and overall Lessons Learned from the Simulation Game and course


About John Hamalian

John S. Hamalian has over 20 years of experience at General Motors and Dell, specializing in Lean Thinking, Management, Business Improvement, Strategy and Organizational Development. With assignments based in the USA, China, Germany, Korea, India and Singapore, culminating in 2 Asia-Pacific Regional Director positions, John thrives in global and culturally-diverse environments. He is an adjunct lecturer at various universities; a published writer on Lean Management, Leadership, Strategy and Asian culture; and an active speaker at Business Excellence conferences, global corporations and professional institutions.

He is now the owner of Sustainable Organisational Excellence as well as the Southeast Asia Representative for globally-renowned Lean Enterprise Institute (Lean Global Network), providing consulting, facilitation and training to help clients across Asia improve their performance and increase value.

John holds an MBA from Fordham University in New York and a Bachelor Degree in Engineering from Kettering University in Michigan.

An avid explorer, John has visited over 60 countries, including the entire Far East of Asia, and speaks conversational Mandarin Chinese. He is an active supporter of several NGOs, including serving as Chairman of the Audit Committee.


It was a great experience. It has changed the way we do business and we have already seen great improvements in our work processes

Mr Bernard Tan, Managing Director

This course was very comprehensive. Very helpful!

Ms Cindy Goh, HR Manager

I was very impressed with how much information was presented in this course

Mr Patrick Tay, Manager

Unique to this Course

Using real life scenarios exercises and case studies

Customisable course contents for In-house training to suits your business need

Free Management tips and resources

After Course support